Last Updated: May 5, 2025
This Privacy Policy explains how our voice agent payment platform collects, uses, and protects information when you use our services. We take your privacy seriously and are committed to protecting your information.
Business Information
Company name and contact information
Billing information for your account
Voice agent configuration details
Call routing preferences
Usage analytics and metrics
End Customer Information
We collect limited information about your customers:
Phone numbers
Call duration and timestamps
Voice recordings (excluding payment portions)
Call interaction metadata
Payment Information
Important: We DO NOT store credit card information on our servers. All payment processing is handled through Stripe, our PCI-compliant payment processor.
We do collect:
Transaction amounts and timestamps
Payment success/failure status
Billing records
We use collected information to:
Route calls between voice agents
Process payments securely
Monitor service quality
Generate usage reports
Provide customer support
Prevent fraud and abuse
Maintain audit trails
Improve our services
We share information only with:
Third-party service providers (Twilio, Stripe) necessary for providing our services
Legal authorities when required by law
Your authorized representatives
We do not sell your data to third parties.
We protect your information through:
End-to-end encryption for data transmission
Secure cloud infrastructure
Regular security audits
Access control and monitoring
PCI DSS compliance for payment processing
You have the right to:
Access your account information
Update your business details
Configure voice agent settings
Review call and transaction history
Request data export
Call records: Retained for 90 days
Transaction records: Retained as required by law (typically 7 years)
Account information: Retained while your account is active and as required by law
We may update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.
For privacy-related questions or concerns:
Email: privacy@voiceagentpayments.com
Website: www.voiceagentpayments.com/privacy
By using our services, you acknowledge that you have read and understood this Privacy Policy.